Version date: 1 September 2020
Scope and application
What Personal Information do we collect?
How do we use your Personal Information?
Who has access to your Personal Information?
How do you safeguard my Personal Information?
What are my rights?
All about cookies
Scope and application
This Privacy Statement applies to the Personal Information that is processed on the IQVIA Alumni Network site (https://alumni.iqvia.com/) (“Alumni Site” or “Site”) and mobile applications used to make available communications, surveys and other Alumni Program services (“Services”).
The Alumni Site is administered by Conenza, Inc. (“Conenza”) on behalf of IQVIA (“Company”). The Alumni Site is a private Site available only to current and former employees of the Company (interchangeably “you” or “user”) and is designed to maintain a long-term relationship with you and the Company. “Personal Information” is any information relating to an identified or identifiable natural person. This Privacy Statement is intended to meet requirements globally, including those in North America, Europe, APAC and other jurisdictions.
There are many reasons we have an interest in a long-term relationship with you. For example, we may want to inform you of potential new employment opportunities at the IQVIA world of companies or receive candidate referrals from you, or to do business with you and/or your current or future employer(s). Also, we hope the IQVIA’s Alumni Program and this Site will be beneficial to you by making it easy to stay connected with the Company and your former colleagues.
You have the right to object to the processing of Personal Information, either by opting out of the IQVIA Alumni Program during registration or at any time after that. For more information about discontinuing the processing of your Personal Information and your other rights under this Privacy Statement, please see the section below entitled, What are my rights?
If you use the Services, you are consenting to your information being shared with the Company, its respective affiliates, as well as third-party service providers, such as Conenza, in processing, collecting, transferring, and otherwise retaining your Personal Information you may submit through the usage of the Services. Your personal information will be processed only in accordance with the terms of this Privacy Statement (which includes the Cookie Statement), for the mentioned purposes and under applicable data privacy laws.
This Privacy Statement may change from time to time so please check back periodically. If we make material changes to it, we will provide notice through our Services, or by other means, to provide you the opportunity to review the changes before they become effective. If you object to any changes, you may delete your account (email firstname.lastname@example.org with the message “Please delete my account”). Your continued use of our Services after we publish or send a notice about our changes, as required by applicable law, to this Privacy Statement means that you are consenting to the updated Privacy Statement. Additionally, before we use Personal Information for any new purpose not originally authorized by you, we will endeavor to provide information regarding the new purpose and give you the opportunity to opt out. Where consent of the individual for the processing of Personal Information is otherwise required by law or contract, we will endeavor to comply with the law or contract.If you are concerned about how your information is used, bookmark this page and read this Privacy Statement periodically.
Please note that this Privacy Statement is incorporated by reference into the Terms and Conditions of Use of this Site.
The Alumni Site is a private Site available only to current employees and former employees (“alumni”) of the Company. Please do not give out your username or password to anyone. If you know of an alumnus looking to get access, please ask them to register at the Site. In addition, please respect the privacy of other members and do not give out Personal Information obtained from the Site to anyone.
What Personal Information do we collect?
Personal Information you voluntarily provide us
The Alumni Site collects Personal Information when you directly give it to us, such as, when you register. During registration and profile setup, we require that you provide your name and email address. To the extent that the Company has information relevant to the creation of your Alumni Site profile, that information may be automatically added to your profile at this Site. However, this information will not be shared with other members of the Alumni Site until you have accepted this Privacy Statement. When you do accept this Privacy Statement, your personal details (title, academic title, first name, middle name, last name, name prefix/suffix and maiden name), Picture, About me and IQVIA History appear in the Directory and is visible to other members of the Alumni Site.
In addition, your user profile offers you the opportunity to provide a wide range of additional information, including photo, postal address, current occupation, industry, education, skills, and personal and business interests. By providing complete and accurate information in your profile, you enable us to customize your experience and help you get the most from our Services. However, please supply only information that is relevant for the stated purposes of this Site and information that you consent to be used for such purpose.
We also collect Personal Information in the following situations:
- correspondence between you and the Alumni Site;
- information you post on the Alumni Site, such as, resumes, job applications, event RSVPs, comments on news articles; and
- responses to online surveys or forms that we use for the Company feedback, research and product improvement.
Please keep in mind that whenever you voluntarily disclose personal information online – in the optional fields in your profile, through email, or in areas of the Site – that information could be accessible to the rest of the members of the IQVIA Alumni Network. Please do not post or add Personal Information to your profile or elsewhere on the Site that you would not want to be publicly available to other members of the site.
Information we collect automatically
When you use the Alumni Site, we collect information about your visit and usage of the Alumni Program services. Some of this information is collected using a third-party tool, Google Analytics. That information may include your IP address, your operating system, your browser ID, and other information about how you interacted with the Site. We use this information to improve our services and the user experience as well as network management and security.
For more information about Google Analytics, please visit www.google.com/policies/privacy/partners/. You can opt out of Google’s collection and processing of data generated by your use of the Services by going to http://tools.google.com/dlpage/gaoptout.
Personal Information provided by the Company
The Company may share information about you with Conenza during the registration process to verify that you are an IQVIA alumnus/a or current employee. This information may include, but is not limited to, your name, email address, last position, locations, expertise or skills, and university/college.
What about sensitive Personal Information?
We do not generally collect sensitive Personal Information through this Site. In the limited cases where we may collect such information, we will do this in accordance with local data privacy law requirements. If you choose to provide us or members of the Alumni Site with unsolicited sensitive Personal Information, you consent to our using the information, subject to applicable law as described in this Privacy Statement and in compliance with jurisdiction-specific privacy and data protection regulations therein. The term “sensitive personal information” refers to the various categories of Personal Information identified by European and other data privacy laws as requiring special treatment, including in some circumstances the need to obtain explicit consent. These categories may include personal identity numbers; racial or ethnic origin; political opinions; religious, philosophical or other similar beliefs; membership in a trade union or profession or trade association; physical or mental health; biometric or genetic data; sexual orientation; or criminal record (including information about suspected criminal activities).
All pages of the Alumni Site, including pages that collect Personal Information, include a link to this Privacy Statement.
How do we use your Personal Information?
The Alumni Program and related Services will use your Personal Information for the following purposes:
- Primarily, to provide our users with a customized experience on our Site, including personalization services, such as suggested contacts, news, events and interactive communications;
- To enable other users to search for and locate you via the directory;
- To research and analyze our users’ demographics, interests and behavior to better understand and serve our users and improve our Site and its offerings;
- To contact you periodically with communications about Company announcements, seminars, events, memoranda, publications or employment opportunities with the Company, affiliates or partners, which we feel might interest you, unless you ask not to be contacted. You will have an opportunity to opt out of receiving further messages;
- To get your feedback and viewpoints through polls and surveys conducted by us and others. You are not obligated to respond to polls and surveys and can choose the information you provide;
- To share with other internal Company systems for a variety of reasons including to contact you with professionally relevant information;
- To fulfill our legal and regulatory obligations, including reporting obligations and in connection with potential or actual legal or regulatory proceedings or investigations;
- To fulfill our contractual obligations;
- To support and evaluate our personnel;
- To provide and improve our website, including auditing and monitoring its use, including to understand our website audience and demographics and their interests and content preferences;
- To provide information requested by you, including in connection with opting in for our blogs and registering for our account-based web channels;
- In connection with the administration of events;
- To analyze whether event invitations and other emails sent by the Company have been successfully sent or have been opened;
- Other uses in the ordinary course of our business that are permissible under applicable law.
We may also use Personal Information for other purposes for which we have a legal basis to, such as direct marketing, anti-fraud protection, or any other purpose disclosed to you at the time you provide Personal Information and/or with your consent. However, we will not rent or sell your Personal Information to others.
We may use Personal Information and other information about you to create anonymized and aggregated information, such as de-identified demographic information, de-identified location information, information about the computer or device from which you accessed the Services, or other analyses we create. Anonymized and aggregated information is used for a variety of functions, including the measurement of visitors’ interest in and use of various portions or features of the Services. Anonymized or aggregated information is not Personal Information, and we may use such information in a number of ways, including research, internal analysis, analytics, and any other legally permissible purposes. We may share this information within IQVIA and with third parties for our or their purposes in an anonymized or aggregated form that is designed to prevent anyone from identifying you.
Who has access to your Personal Information?
As a global organization, Personal Information that the Company collects may be transferred intentionally within the Company’s worldwide organization, in accordance with the Privacy Statement, the Terms and Conditions or as otherwise communicated from time to time and in relation to the IQVIA Alumni Program.
We will not share your Personal Information with third parties for marketing purposes unless directly stated in this policy. We will share your personal data in the following situations.
- With other users of the Site through the Directory search function and your Profile. You have control over this access through your privacy settings. Click the chevron icon in the top righthand corner, select Privacy and Basic Privacy Settings, here you can select which information in your profile is visible to only you or all members of the Alumni Site. We are not responsible for privacy practices of the other users who will view and use the posted information. Regardless of your privacy setting, the Company and Conenza will have access to your profile information;
- With our service providers, including Conenza for corporate alumni software platform and services and its contractor, PlusServer GmbH, for its data center facilities, which are in Cologne, Germany. We have executed appropriate contracts with the service providers that prohibit them from using or sharing Personal Information except as necessary to perform the contracted services on our behalf or to comply with applicable legal requirements.;
- With business partners where this is necessary for the purposes related to the Alumni Program, in which case this will be specifically described to you prior to data collection or prior to transferring the data, and you can choose not to allow the transfer by not using that particular service. We require our affiliates and business partners to agree in writing to maintain the confidentiality and security of Personal Information they maintain on our behalf and not to use it by any mean or for any purpose other than the means and purpose for which we provided it to them.;
- With advisors, including attorneys and accountants, to help us with legal, accounting and security requirements;
We may access, preserve, and disclose your Personal Information, other account information, and content if we believe doing so is required or appropriate to: (i) comply with law enforcement or national security requests and legal process, such as a court order or subpoena; (ii) respond to your requests; (iii) protect yours’, ours’ or others’ rights, property, or safety; (iv) to enforce Company´s policies or contracts; (v) to collect amounts owed to us; (vi) when we believe disclosure is necessary or appropriate to prevent physical harm or financial loss or in connection with an investigation or prosecution of suspected or actual illegal activity; or (vii) if we, in good faith, believe that disclosure is otherwise necessary or advisable. In addition, from time to time, server logs may be reviewed for security purposes – e.g., to detect unauthorized activity on the Services. In such cases, server log data containing IP addresses may be shared with law enforcement bodies in order that they may identify users in connection with their investigation of the unauthorized activities;
- To a third-party acquirer if the Company or Conenza sells or liquidates all or any part of its business or assets. In that event, we will endeavor to direct the transferee to use Personal Information in a manner that is consistent with the Privacy Statement in effect at the time such Personal Information was collected and will comply with any legal or regulatory additional requirements applicable to those transfers.
We do not share personally identifiable information with unrelated third parties who are not covered by this privacy statement without your prior permission, except to the extent reasonably necessary to: (i) correct technical problems and malfunctions; (ii) protect the security and integrity of our Site; (iii) protect our rights, interests and property and the rights, interests and property of others; (iv) comply with laws or to respond to judicial process; or (v) provide information to law enforcement agencies or for an investigation of a matter as applicable, or otherwise as required or permitted by law.
How do you safeguard my Personal Information?
We implement security safeguards designed to protect your Personal Information, such as HTTPS. We regularly monitor our systems for possible vulnerabilities and attacks. However, we cannot warrant the security of any information that you send us. There is no guarantee that Personal Information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards.
Your user account information is password-protected so that only you, Conenza and the Company have access to this personal information. Do not divulge your password to anyone. Also remember to sign out of your account and close your browser window when you have finished using the Site, particularly if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
Our Site may, from time to time, contain links to other sites. If you follow a link to any of these sites, please note that these sites have their own privacy statements and that we do not accept any responsibility or liability for these statements or sites. Please check these privacy statements before you submit any Personal Information to these sites.
If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Site or sending an e-mail to you. You may have a legal right to receive this notice in writing.
What are my rights?
You are entitled to know what Personal Information we process and store about you and to have access to that information. You can access, edit or correct the information in your profile at any time. Log in to the Alumni Site and click on Profile. If you have forgotten your password, click on the Forgot Password link and we will send an email to your primary email address.
You may be asked, in some cases, to consent to the processing of Personal Information. In any case, you have the right to opt out of certain uses and disclosures of your Personal Information.
Where you have consented to IQVIA’s processing of your Personal Information, you may withdraw that consent at any time and opt out of further processing by following the instructions in this Section. Even if you opt out, we may still collect and use non-Personal Information regarding your activities on our Sites and/or information from the advertisements on third party websites for non-interest based advertising purposes, such as to determine the effectiveness of the advertisements.
If you receive an unwanted email from us, you can use the unsubscribe link found at the bottom of the email to opt out of receiving future emails. We will process your request within a reasonable time after receipt. Note that you will continue to receive transaction-related emails regarding products or services you have requested. We may also send you certain communications regarding IQVIA and our Services and you will not be able to opt out of those communications (e.g., communications regarding updates to our Terms of Service or this Privacy Statement).
We maintain “do-not-call” and “do-not-mail” lists as mandated by law. We process requests to be placed on do-not-mail, do-not-phone and do-not-contact lists within 60 days after receipt, or such shorter time as may be required by law.
Finally, you can ask us to deactivate, delete or transfer your Personal Information, but then you may not be able to access any members-only areas of the Site.
We will retain your Personal Information only as long as you have a user account on the Alumni Site. If you decide to delete or transfer your user account, we will retain your Personal Information for 90 days before permanently deleting the information, unless legally required to retain the information for a longer period of time.
You can exercise any of these rights or ask any questions by contacting us at:
For queries by post, please write to us at:
83 Wooster Heights Road, Danbury, CT 06810
4820 Emperor Boulevard, Durham, North Carolina 27703
If you are an EU or Swiss citizen and feel that IQVIA is not abiding by the terms of this Privacy Statement, please contact IQVIA at the contact information provided above. If any request remains unresolved, you may contact the national data protection authority for your EU Member State.
General Data Protection Regulation
Under the General Data Protection Regulation, the Company serves as the controller of the Personal Information you provide us. If at any point you believe your Personal Information is incorrect, you can request to see this information, and have it corrected or deleted. If you wish to raise a complaint on how we have handled your Personal Information, you can contact our Data Protection Officer PrivacyOfficer@IQVIA.com, who will investigate the matter.
Transfers outside the EU
For members in the European Union (EU), we may transfer your Personal Information from the European Economic Area (EEA) to countries outside of the EEA, including the United States, in accordance with this Privacy Statement and applicable laws. By submitting your Personal Information, you are agreeing to this transfer, storing and processing of the information. For example, if a non-EU user does a Directory search or views your profile, your Personal Information will, in effect, be transferred outside the EU. We have no control over another user’s usage of your Personal Information.
Additionally, we may transfer your information to a service provider and/or the Company’s system/server located outside of the EEA. Where information is transferred outside the EEA to a country that is not subject to an adequacy decision by the EU Commission, data is adequately protected by EU Commission approved standard contractual clauses or an appropriate Privacy Shield certification.
Conenza participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. We are committed to subjecting all Personal Information received from EU member countries and Switzerland, respectively, in reliance on each Privacy Shield Framework, to the Framework’s applicable Principles. To learn more about the Privacy Shield Frameworks, and to view our certification, visit the U.S. Department of Commerce’s Privacy Shield website: www.privacyshield.gov/welcome. A list of Privacy Shield participants is maintained by the Department of Commerce and is available at: https://www.privacyshield.gov/list.
With respect to Personal Information received or transferred pursuant to the Privacy Shield Frameworks, we are subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, we may be required to disclose Personal Information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
If you have an unresolved privacy or Personal Information use concern that we have not addressed satisfactorily, please contact the appropriate EU Data Protection Authority (DPA) free of charge. A list of DPAs can be found here. Under certain conditions, more fully described on the Privacy Shield website, www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Pursuant to the California Consumer Privacy Act (CCPA), California residents receive certain rights with respect to their personal information, as described below. These rights are not absolute and are subject to certain exceptions more fully set forth in the CCPA. California residents have the right not to receive discriminatory treatment from us for the exercise of the privacy rights conferred by the CCPA.
Right to know about personal information collected, disclosed, or sold
Each California resident has the right to request, subject to certain exceptions described in the CCPA, that we disclose to that resident:
- the categories of personal information we have collected about them,
- the categories of sources from which the personal information is collected,
- the business or commercial purpose for collecting or selling the personal information,
- the categories of third parties with whom we have shared the personal information, and
- the specific pieces of personal information we have collected about them (collectively, a “Request to Know”).
In the past twelve months we have collected, and in the future, we will continue to collect, the categories of personal information cited in the section entitled “What Personal Information do we collect?” above. For clarity, this information includes name, alias, postal address, online identifier, Internet Protocol address, email address, SSN, driver’s license number, passport number, signature, physical characteristics or description, telephone number, state ID card number, employment, employment history, bank account number, characteristics of protected classifications under CA or federal law, including race, color, national origin, gender, disability, age (40 and older), citizenship status, gender identity, sexual orientation, marital status, military or veteran status, and political activities or affiliations, Internet or other electronic network activity information (including, but not limited to, information regarding your interaction with our website), geolocation data, professional or employment-related information, and education information. We collect this information from the sources described in the section entitled “What Personal Information do we collect?” above, use this information as described in the section entitled “How do we use your Personal Information?” above, and share this information with the third parties as described in the section entitled “Who has access to your Personal Information?” above.
We do not sell your personal information.
Right to request deletion of personal information
Each California resident has the right to request the deletion of their personal information that we collect or maintain (a “Request to Delete”), subject to certain exceptions set forth in the CCPA. To make such a Request to Delete, you can either email us PrivacyOfficer@IQVIA.com or visit our “Contact Us” page: https://www.iqvia.com/contact.
Process for verifying requests of California residents
In order to protect your privacy and security, prior to completing any Request to Know or Request to Delete that you may submit, we must verify your identity. We will verify your identity by asking you to provide certain Personal Information that we have already collected from you to confirm that they match our records. In certain instances, additional verification steps may be required.
California residents have the right to designate an authorized agent to make a request under the CCPA on their behalf. Prior to completing a request made by such an authorized agent, we require that you provide your authorized agent with written permission to submit such a request and require that you or your authorized agent provide us with a copy of such written permission. Additionally, we require that you verify your identity pursuant to the procedure described above.
What are cookies and clear GIFs?
Cookies do a lot of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improve the user experience.
The cookies used on this Site have been categorized on the basis of the categories found in the ICC UK Cookie guide issued in April 2012. A list of all the cookies used on this Site by category is set out below.
What if I don’t want cookies? By using our Site, you agree that we can place cookies on your device as explained below. If you want to remove existing cookies from your device, you can do this using your browser options. If you want to block future cookies being placed on your device, you can change your browser settings to do this. For more information on managing cookies see www.allaboutcookies.org/manage-cookies/. Please note that current “Do Not Track” initiatives are not recognized by our Site.
Please bear in mind that deleting and blocking cookies will have an impact on your user experience as parts of the Site may no longer work. Unless you have adjusted your browser settings to block cookies, our system will issue cookies as soon you visit our Site, even if you have previously deleted our cookies.
Turning off cookies will also prevent any web beacons from tracking your user activity on our Site. The web beacon will still account for an anonymous visit, but your unique information will not be recorded.
What cookies do we use on the Alumni Site?
- Strictly necessary cookies – These cookies are essential in order to enable you to move around the Site and use its features, such as accessing secure areas of the Site. Without these cookies, services you have asked for cannot be provided. Examples of strictly necessary cookies include session-based cookies which are deleted when you leave the site that maintain the state of your current activities and persistent cookies (cookies that remain on your machine between visits) for functionality such as “keep me logged in” or remembering your preferred language.
- Performance cookies – These cookies collect information about how visitors use a site; for instance, which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All information these cookies collect is anonymous and is only used to improve how a site works. Performance cookies used by the Site include Google analytics tracking cookies, used to track analytics of site use, including pages viewed and whether the individual is a new or repeat visitor.
- Functionality cookies – These cookies allow a site to remember choices you make (such as your username, language or the region you are in) and provide enhanced, more personal features. For instance, a site may be able to provide you with local information or news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, font and other parts of the Site’s pages that you can customize. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. We may use information collected from our cookies to identify user behavior and to serve content and offers based on your profile. In some cases, we pass this information on to others within the Company for marketing or analysis purposes. In most cases, we will not be able to track individuals by name. Only if a user is a registered user, will we associate the cookie information with a named individual. These cookies cannot track your browsing activity on other websites. They don’t gather any information about you that could be used for advertising or remembering where you’ve been on the internet outside our Site. Functionality cookies used by the Site include Conenza tracking cookies to authenticate the user by log-in details and remember language selection, and Social login cookies to remember when someone has previously used social log-in.